Last updated on September 2018
This website is operated by Photon Etc. Inc (Photon Etc. hereafter).
Photon Etc. is a company that designs and manufactures widely tunable laser filters, hyperspectral microscopes and Raman imagers, wide-field hyperspectral imagers, and infrared cameras for scientific research and the industry. Its main office is located in Montreal, Canada, and its products are distributed mostly in North America and Europe, but also in China, Japan, South Korea and Australia. You can learn more about the company on its “About” page.
This Privacy Policy explains what and how we collect, use, disclose, transfer, and store your personal information. We also explain your rights and how to contact us. Any reference to “We”, “Us”, and “Our” is to Photon Etc., as an organization. Any reference to "You" and "Your" is to you as an individual user of our products, websites, and applications.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We typically collect the following information:
Legal compliance
Unless stated otherwise, Photon Etc. is the sole owner and data controller in respect of all personal data collected by us on this Website or otherwise. This means that we are responsible for ensuring that we do so in full compliance with the General Data Protection Regulation that came into effect in May 2018, and the Personal Information Protection and Electronic Documents Act (PIPEDA) issued by the Government of Canada.
We obtain personal data:
We invite you to read the Privacy Policies of all the third-parties we use as data processors:
SalesForce, MailChimp, GoogleAnalytics
We collect and use personal data mainly to perform direct sales, direct marketing and customer service. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization and the services we use to process data, other than as necessary to fulfill your request, e.g. to ship an order.
We may use your information for the following purposes:
In guaranteeing the utmost confidentiality, Photon Etc. promises not to disclose, sell, rent or market any information nor personal data whatsoever.
Some of our business partners use cookies on our site (for example, Google Analytics tracks the visitors’ activity on the website). A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. However, since the cookies are placed by a third party, we have no direct access to or direct control over these cookies.
We also use outside shipping companies to ship orders and payment processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies from being stored. With experience, you can usually choose to switch off all cookies or to allow only certain ‘trusted’ sites to place cookies.
DATA RETENTION
We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.
We observe strict security measures for storing and disclosing the information you give us in order to avoid any unauthorized access. This is why you may be asked to restate your identity before any confidential information is released or modified at your request (to make a request, please write to info[at]photonetc.com). We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we will use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The servers in which we store personally identifiable information are kept in a secure environment.
You have the following rights with respect to your personal data:
Any query about your Privacy Rights should be sent to info[at]photonetc.com.
Photon Etc. reserves the right to modify its privacy policy at any time. In the event that Photon Etc. modifies its privacy policy, all subscribers and customers will be notified ahead of time.
Unless stated otherwise, Photon Etc. is the data controller in respect of all personal data collected by us on this Website or otherwise. This means that we are responsible for ensuring that we do so in full compliance with the General Data Protection Regulation that came into effect in May 2018, and the Personal Information Protection and Electronic Documents Act (PIPEDA) issued by the Government of Canada.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +1 (514) 385-9555 or via email at info[at]photonetc.com.
TLDR; Photon Etc. is committed to protecting your personal information and privacy. The information that we collect is used strictly to facilitate your visit, deliver the content you request, and communicate with you.